FAQ - SPORTING WAY
All Frequently Asked Questions :
Shipping & Delivery
- Which countries do you ship to?
We ship to metropolitan France, Europe, and most countries worldwide.
If your country does not appear at checkout, please contact us and we will check the possibility of shipping.
- What are the delivery times?
Orders are prepared within 24 to 72 business hours.
Delivery times vary depending on the carrier and destination: on average 3 to 8 business days.
- What are the shipping costs?
Costs are calculated automatically at checkout, based on your address and the weight of your order.
They are clearly indicated before validation.
- Do you offer free shipping?
Yes. Shipping is free for purchases over €65.
Below this amount, fees are automatically calculated based on your address.
When special offers are active, they are displayed on the website.
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Orders & Tracking
- How do I know if my order has been confirmed?
You will receive a confirmation email immediately after your purchase.
If you don't see it, please check your spam folder.
- How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking link to follow your package in real-time.
- Can I modify or cancel my order?
If the order has not yet been prepared, we may sometimes be able to modify or cancel it.
Please contact us quickly with your order number.
Once the order is being prepared or has been shipped, no modifications are possible.
- I haven't received my order, what should I do?
First, check your tracking link.
If the deadline has passed or if tracking is stuck, contact us with your order number.
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Returns & Exchanges
- Can I return a product?
Yes, you have 30 days after receipt to request a return.
The item must be unused, unworn, with its tags and original packaging.
- Are return shipping costs my responsibility?
Yes, return shipping costs are the customer's responsibility, except in case of our error or a defective product.
- How do I make a return?
Contact us at contact@sportingway.fr
We will provide you with the procedure and return address.
No package will be accepted without prior request.
- Do you offer exchanges?
Yes. Return the item, then once accepted, you can place a new order for the desired item.
- My product arrived damaged or incorrect, what should I do?
Send us photos of the product and packaging upon receipt.
If the problem is confirmed, return costs will be covered by SPORTING WAY and a replacement or suitable solution will be offered to you.
- What items cannot be returned?
- personalized products
- custom-made products
- personal care products
- hazardous/flammable items
- sale items
- gift cards
- What is my right of withdrawal (EU)?
If you are in the European Union, you have 14 days to cancel or return your order.
The return conditions and costs remain the same.
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Payments & Security
- What payment methods do you accept?
We accept major secure payment methods (credit card, PayPal if activated, etc.).
- Is my payment secure?
Yes. All transactions are processed via secure payment providers.
We never have access to your bank details.
- I'm experiencing a payment issue?
Check your information and any restrictions from your bank.
If the problem persists, please contact us.
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Products & Quality
- Are your products suitable for all animals?
Each product sheet specifies the sizes, usage recommendations, and types of animals concerned.
- How do I choose the right size?
Size guides are available on the product pages.
If in doubt, please contact us before ordering.
- Do you offer personalized products?
Some products can be customized.
Available options are indicated on the product page.
- Will the color be exactly as shown in the photos?
We do our best to accurately represent the products.
Slight variations may exist depending on screens and production batches.
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Care & Use
- How do I care for your products?
Care instructions are indicated on each product page.
- Are your products durable?
We select quality materials suitable for daily use.
However, no product is indestructible.
Always supervise your pet during use.
- Is it suitable for a very young or old animal?
Some products are better suited for adult animals.
If in doubt, consult your veterinarian.
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Customer Account & Information
- Do I need to create an account to order?
No, you can order as a guest.
Creating an account simply makes it easier to track your orders.
- How do I access my order history?
Log in to your customer account to view your past orders.
- How do I modify my personal information?
Log in to your account and modify your information from your profile.
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Contact & Support
- How can I contact you?
Via our contact form or by email.
We usually respond within 24 to 48 business hours.
- What are your response hours?
Monday to Friday, excluding public holidays.
Response times may vary during busy periods.
- I haven't found the answer to my question?
Contact us directly, we will be happy to help you.