šāØ Returns & Refunds - Simple & Stress-Free
The size doesn't fit? The cut isn't as expected? The item doesn't meet your expectations?
No problem - you have a legal period of 14 days from the date of delivery to exercise your right of withdrawal, without justification.
We also accept returns on all non-personalized items up to 30 days after receipt.
You can contact us to initiate a return or an exchange, or log in to your customer account to submit a return request independently.
Once the request is sent, our team validates it and sends you the return instructions via our international logistics network.
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š³ Refunds
After receipt and verification of the returned item, the refund is made to your original payment method.
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š§µ Personalized Items
Personalized items (engraving, embroidery, custom options, etc.)
ā”ļø are neither refundable nor exchangeable,
ā”ļø without the right of withdrawal, in accordance with European legislation.
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š¦ Return Shipping Costs
āļø Right of withdrawal (14 days without justification)
ā”ļø Return shipping costs are the responsibility of the customer.
āļø Standard return (up to 30 days)
ā”ļø Return shipping costs remain the responsibility of the customer.
ā”ļø We do not provide a prepaid label.
The customer can use the carrier of their choice according to the instructions provided.
āļø Defect, error, or non-conformity
ā”ļø Return shipping costs are our responsibility.
ā”ļø In this case, a prepaid label is provided.
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š§¼ Return Conditions
Items must be returned:
- unused,
- unworn (for clothing),
- unwashed,
- without signs of wear,
- with their original tags and packaging.
Product Details
